At Woofwerks, we are dedicated to providing complete customer satisfaction with every order. For this reason, we warrant that all our leashes, leads, tags, and collars are free from defects in materials and craftsmanship. However, if any item is delivered to you damaged or defective, we are committed to either issue a full refund or send a replacement. Therefore, should you wish to return such items, please don’t hesitate to Contact Us. Our customer service representative will help you through the entire return or exchange process.
Please Note
At Woofwerks, we understand that you and your pet deserve the very best. Therefore, all replacement merchandise is shipped back to you at no cost. Nevertheless, please ensure that the defective dog accessories are:
- Returned on time and in brand new, resalable condition
- Returned with original packaging and tags and,
- Have not been washed, worn, or altered.
If you’ve further questions about our return policy and exchange instructions or require additional assistance, send us an email at sales@woofwerks.com, and we will respond as quickly as possible. Thank you for being a valued customer of Woofwerks.
